Who We Are
We’re glad you would like to get to know Great Canadian Gaming Corporation and are considering applying for employment with us. Let us introduce ourselves:
At Great Canadian, we are committed to:
Diversity
Great Canadian is proud of the diversity of our team and is committed to the fundamental principles of equal employment opportunity. We are committed to treating people fairly, with respect and dignity, and to offer equal employment opportunities based upon an individual’s qualifications, merit and performance.
Creating Great Experiences & Memories
Great Canadian’s commitment to delivering great guest service is unwavering, and we remain focused on creating Great Experiences & Memories (GEM) for our guests.
Through Great Canadian’s GEM program, an integrated program that incorporates guest experience skills training, program measurement through guest satisfaction surveys, and an employee reward and recognition program, we are inspired to create Great Experiences & Memories for our guests on a consistent basis; increase guest service levels by consistently delivering exceptional entertainment experiences; and to set Great Canadian properties apart from all other competitors based on consistent delivery of exceptional guest service.
We believe that exceptional guest service is the core ingredient that will help us retain our stronghold in the world of gaming and entertainment. By continuously exceeding guest expectations and surprising our guests with extraordinary service and creating pleasant memories, we will enhance customer loyalty. We believe this focused philosophy will keep us in the industry forefront, and help to maintain and surpass shareholder expectations.
Loyal guests who return again and again to Great Canadian are the core of our business. Without them, our business cannot thrive. At the same time, we rely on our employees and colleagues to connect with our guests from greeting them as they arrive to extending a positive parting remark when they leave. Every moment that a guest spends with us is an opportunity for us to create a positive impression, a great experience and a wonderful memory.
Performance
Great Canadian embraces a management philosophy which recognizes that our people, and their knowledge, are the most important components in our business. This implies that employees are managed effectively and with appropriate respect for the individual. Employees have opportunities to develop their potential and use their abilities. Employees can expect to hear timely and balanced feedback on their performance. Managers at all levels are accountable for the organization’s results by effectively guiding and developing employees. Managers will address these objectives using the Performance Management framework which is Great Canadian’s whole system of managing its work force for optimum performance.
